Refund Policy

If you are not satisfied with e-Rice for any reason, ask for a refund within 14 days of your first payment and we will refund that payment in full. You do not need to give a reason. Your subscription then ends.

The money-back guarantee applies once per business, to the first payment of its first subscription.

Each later payment is refunded in full when you ask within 14 days of it and:

• a feature listed for your plan on our website at the time of the payment does not work as described, and we cannot put it right within 5 business days of your report;
• the payment was an automatic renewal you did not mean to make — for example you forgot to cancel — and the workspace has not been used since the renewal date. We cancel the subscription at the same time;
• a fault on our side stopped you reaching the Service and we did not fix it within 5 business days.

Cancelling stops the next renewal and you keep access until the end of the period already paid for. Apart from the cases in this policy, the remainder of a period is not pro-rated.

Whenever you notice it, we refund in full:

• a duplicate charge, or a charge for the wrong amount;
• a charge taken after you had cancelled;
• a charge you did not authorise — tell us straight away so we can also secure the account.

• Card payments outside Pakistan are processed by Paddle, our Merchant of Record. Request a refund through paddle.net (find your order with the email on your receipt), or email us and we will arrange it with Paddle.
• Payments in Pakistan — bank transfer or card through Safepay: email info@cobitx.com from your account email with your business name and the date of the payment or the order number.

We acknowledge every request within two business days. For a feature that is not working, tell us what you did, what you expected and what happened — screenshots help us fix it faster.

• Card payments made outside Pakistan are refunded by Paddle to the card or account that was charged. Banks usually take 5 to 10 business days to show it.
• Card payments made in Pakistan through Safepay are refunded by us, through Safepay, to the card that was charged. Your bank usually takes 7 to 14 business days to show it.
• Bank transfer payments are refunded by us to the account they came from within 7 business days of the refund being agreed.
• Refunds are made in the currency you paid in. Any exchange-rate difference applied by your own bank is outside our control.

A refunded subscription ends. You can still sign in to export your records for 30 days; after that the workspace is deleted as described in our Privacy Policy.

If a charge looks wrong, please contact us before your bank. We correct billing errors promptly, and a refund through this policy reaches you faster than a bank dispute.

This policy is in addition to any rights you have under the consumer protection laws that apply to you, and does not limit them.